Shipping policy

# SHIPPING POLICY

Thank you for visiting and shopping at Kaos Store. Following are the terms and conditions that constitute our Shipping Policy.

### 1. Free International Shipping
We are happy to bring our customers great value and service. That’s why we provide free standard shipping on all orders to most countries worldwide, with no minimum purchase required.

### 2. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

### 3. Delivery Estimates
* **Standard International Shipping:** 7 - 15 business days (FREE)

*Please note that delivery delays can occasionally occur depending on your local customs or postal service performance.*

### 4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package directly through our dedicated "Track Your Order" page on our website.

### 5. Customs, Duties, and Taxes
Kaos Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

### 6. Damages & Lost Packages
If you received your order damaged, or if your package is lost in transit, please contact our support team immediately at kaossupport@gmail.com. Please save all packaging materials and damaged goods before filing a claim, and include photos of the damage so we can resolve the issue swiftly.